Good Customer Service Graduation

I had a really good customer service experience the other day. I went to my dentist and was told he was running late - which was fine because they have magazines I can't afford!

When I went in for the treatment he handed me a gift certificate to the LCBO saying that my time is as important has his time. Isn't that great! Had four small fillings done - and it was okay. If you are looking for a dentist his name is Arjay Singh and he works on Sheppard at Pharmacy. Very nice office and really good staff.

Now on the other hand, I was at Tyndale and needed to pay for my courses. Tyndale is not York. The registration and accounts payable counter is about 10 feet long and there are two places to line up. Usually they are really super and they often remember my name - no,not because I'm a bitch but because they are good! It was a few days before the last day to register so the line was unusually long. I did what I had to do and then got in the other line to pay. Then I asked for the form to fill out for graduation so I could pay the fee. The clerk looks at me and tells me that I need to go to Registration to get the form. I'm like are you serious? Oh yeah, they hand out the forms. I don't get this - they are all behind the counter side by side - its like lining up at McDonald's everything is back there. The forms are simply photocopied Word docs - and they are hanging up all over campus so its not like they are secure. What could I do? I had to go back into the Registration line to get the form.

Cliff couldn't believe I had to pay to graduate. I think I remembered this from York so I wasn't too surprised. The nice thing about going to a small school is I can invite as many as I like - so everyone who wants is invited to come out on Saturay, May 5th to see me graduate!