Consumer Rant

I have had the worst customer service - at least three stories worth! The latest is that I went to Zeller's on a break from studying. I like to grab something to eat at the foodcourt at Centrepoint and then look over my notes there - there's lots of background noise and activity which I prefer.

Anyhow, there is a huge display of those boxes of Neilson chocolate - the ones that are Rosebuds, Macaroons, Slowpokes and they are advertised for 1.00. I usually don't buy them unless they are down are 97 cents but I figured if I bought anything else I would pick up a box on my way out the door.

I go through the cash and check my bill and I was charged 1.09. I go back and sure enough the sign says 1.00. What really pisses me is the tax - I bought two boxes so I figure I'll get more than 18 cents back.

I stand in line and I explain to the clerk that the sign says 1.00. She asks me if they are the same product. Now picture this - in front of her cash is a skid of this crap. Its a impulse buy and I can't possibly be the first person to buy this. So I explain that it is the same product. Having determined that I do need a refund she then tells me I have to go to the clerk that sold me the product. This is one line over and there is a lady buying a ton o crap so I'm not to thrilled about this. I ask her what would happen if the clerk had gone home for the day. Oh, well, I really just need to go to that specific cash. I ask her to show me where on my bill it says which cash because this just sounds like bullshit and I wanted to make sure that someone could actually tell which cash I went through before I change lanes. She shows me - I ask her if she realises that this is a stupid policy and she agrees that it is and she doesn't know why its this way.

Anyhow, I'm in the next lane and I have the same conversation. The cashier goes over and takes down the sign (finally someone with some responsibility) and explains to me that the sign was for a sale that ended on the 8th but since the sign was up she will give me the cheaper price. Here is where I really wanted to scream - I was buying this on the 13th. For 5 days they have been overcharging 9 cents a box on an item that is an impulse buy. How can you have a sale item with two signs on it for 5 days and I be the first person to notice. I really want to send a letter to Zellers asking them to pull up all the sales of that product from those cashes and donate the money to charity!