I get forwarded to the Supervisor. This is my third person to handle my request. He is "so sorry" for the problems he can imagine that this is disappointing. He notes that I am not willing to wait the 5 to 10 days for the disk which will fix the problem.
I explain to him that it is ridiculous that I'm sitting in a city where ACER products are sold but that I'm to wait 5 to 10 days for a disk to fix the problem. I point out that I do not live in the middle of the Arctic - surely there is a quicker way to get his computer fixed. I note that it would not be good PR for me to go around telling people that in 10 business days I may have fix on a brand new Acer. I suggest that since I bought a new computer that does not work that it should simply be exchanged for a new one with the old one going back to the factory. Oh yes, he could see how that would be helpful. But he cannot expediate the fix for the computer. It would have to go to his supervisor. I want to ask him how many circles of Hell exist in that call centre but hold my tongue.
I notice that his accent is not as heavy as the first two front line staff.....
I have also noticed
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