Acer Rant Chapter 2

I get a very nice man overseas who quickly tells me his ID number.  I explain the problem and he is "so very sorry".  He has me do some things - which promptly takes me back to the same process that the computer got hung up on every other time I turned it on.  I tell him that this looks like the same screen - he assures me that it will work now - just to let it run.  Thanks for calling!
You know that the screen got hung up in the exact same place.

I'm now mad not just at the computer but customer service.  I call back.  Voice service  recognizes my phone number and quickly asks me if I am calling about the same problem.  I angrily tell "her" yes.  She then asks me (and I'm not making this up) if I would like to buy an extended warranty.  I assure it I do not.

I now get a woman who is "so very sorry" that things aren't working out.  She will help me. She notes that the fix the other gentlemen gave me didn't work but she will see what can be done.  She takes me through another process which takes me back to the same file that keeps stalling the process.

I ask her if this normal - to go into eRecovery.  She assures me that it is.  I reiterate.  I ask her very clearly if she is saying that when I buy an Acer computer and plug it in it is supposed to go into eRecovery.  She admits that no - they aren't supposed to do that but it is okay.  I tell her that we are back at the same screen I have had since I started trying to use the machine.  She assures me that it will take 40 minutes for the install to finish.

I suggest to her that 40 minutes for a computer to load one file is evidence of a problem and that she can't seriously expect me to accept that.  I then tell her that I had already let the computer sit for an hour on this screen and nothing happened.  She is "so sorry" she can see how this would be frustrating.  She is going to check with her supervisor.

The fix is this - they will send me a start up disk that will fix the problem.  It will take 5-10 days.  She sounds cheery.  I realize that in her world this probably sounds pretty good.  I am really annoyed that Acer has outsourced their customer service to people who have to hand out BS like this all day to snooty Americans - me included.  But I say it anyway - "5 to 10 business days is not acceptable - put me through to your supervisor".  Oh.  She will need to register me to do that - I explain that I have already registered on line.  Oh, that's a different file - she needs my info.  It gets better...